How fast can a D2C brand go live with AI agents?

Most brands go live in 21 days. The Starter tier can be live in 10 days for simpler setups with off-the-shelf Shopify and WhatsApp integrations.

What happens if the AI gives a wrong answer?

Every agent has guardrails and confidence thresholds. When the model is unsure, it hands the conversation off to a human or escalates to a specific team member you designate.

Will AI agents replace our customer support team?

No. AI handles the repetitive work — order status, returns, sizing, FAQs — and your team focuses on complex situations and brand-building. Most clients see their team become roughly three times more effective.

How is customer data secured?

Data is encrypted in transit and at rest. Each client gets an isolated environment. We deploy in your infrastructure or in a dedicated environment for you, and we never train models on your data.

Do you replace existing Shopify apps like Klaviyo, Gorgias or Recharge?

No. We integrate with the tools you already use — Klaviyo, Gorgias, Judge.me, Recharge and others. We do not force a stack change.

Why choose SmartGenesis over a US or UK AI agency?

We are 30–50% more affordable than US or UK agencies, deploy in 21 days instead of 8–12 weeks, and specialize exclusively in D2C — so we do not dilute focus with mismatched verticals.

How much does it cost?

Starter is $1,500 setup plus $200/month. Growth is $2,500 setup plus $380/month. Scale is $6,000 setup plus $650/month. Pricing is outcome-aligned — if results do not move, the retainer does not continue.

AI for D2C Brands

AI Agents that Sell, Support, and Scale Your D2C Brand — Live in 21 Days.

Q: Will the AI sound like a robot?

No. We train the agent on your brand voice using your past chat logs, marketing copy and tone guide. In production, most customers cannot tell they are talking to an AI.

Q: What channels do you support?

Website chat, WhatsApp Business API, Instagram DMs, Email and Facebook Messenger. Additional channels are added for Scale-tier clients on request.

We build custom AI agents for Shopify brands that recover abandoned carts, answer DMs 24/7, and cut support tickets by 60% — without sounding robotic.

Book a Free 15-Min AI Teardown See how it works

Built on the stack that powers modern AI commerce

Shopify WhatsApp Business API OpenAI Anthropic Claude

Trusted by D2C founders across India, UAE & SEA.

Aurora Skincare

online · AI Concierge

Hi! Where's my order #SK-3429? 😊9:42 PM

Hey Priya! Your order is out for delivery — arriving by 6 PM tomorrow. Track: bit.ly/sk34299:42 PM

Perfect! Also, will the serum work with my dry skin?9:43 PM

Yes — the Hyaluronic Serum is ideal for dry skin. Pairs beautifully with the Night Cream you bought. Want me to add it at 15% off? 💧9:43 PM

Yes please!9:44 PM

Type a message

The hidden revenue leak

Your D2C Brand is Bleeding Revenue Every Night.

Every unanswered DM, every silent cart, every "where is my order" ticket is a customer you've already paid to acquire — and another brand is closing them.

62% of cart abandonments happen because of unanswered questions.

Your customer had a sizing question at 11pm. By morning, they bought from someone else.

42% of inbound DMs go unanswered for over 60 minutes.

Your Instagram, WhatsApp, and website chat are full of warm leads going cold.

USD $3K–$7K/month disappears into manual support work.

Your team is answering "where is my order?" 340 times a week instead of building the brand.

What we do

One Stack. Three Outcomes. Built for Your Brand.

Every agent is trained on your products, your tone, and your post-purchase flow. No off-the-shelf chatbot — purpose-built for your category.

Pillar 1 · Sell

Turn browsers into buyers — automatically.

Cart abandonment recovery via WhatsApp + Email
Product discovery and sizing assistance on website + Instagram
Personalized upsell at checkout
AI-generated product descriptions and ad creatives

12–18% of abandoned carts typically recovered.

Pillar 2 · Support

24/7 brand-voice support across every channel.

WhatsApp, Instagram, Email, and Website chat
Order tracking, returns, exchange automation
Multilingual (English, Hindi, Marathi, Arabic, more)
Human handoff for complex queries

63–71% of tickets resolved without a human.

Pillar 3 · Scale

Operational intelligence that compounds every month.

Demand forecasting and inventory alerts
Customer segmentation and lifecycle automation
Dashboard with weekly performance metrics
Auto-generated review requests and UGC prompts

19–27% lift in conversion within 90 days.

How it works

From Kickoff to Live in 21 Days.

No 12-week discovery decks. We move fast because we've shipped this before — and we tune in real conversations, not in slide decks.

Day 1–3

Discovery

We audit your store, support volume, and current stack. You get a free Teardown Report.

Day 4–10

Build

We integrate with Shopify, WhatsApp, and your existing tools. Train the AI on your products, FAQs, and brand voice.

Day 11–17

Pilot

Soft launch with a portion of your traffic. We tune responses based on real conversations.

Day 18–21

Go Live

Full deployment across all channels. Weekly performance reviews start in week 2.

Pricing

Simple, Outcome-Aligned Pricing.

No hourly billing. No hidden line items. Clear tiers that scale with your revenue — and shrink your support cost.

Starter

AI Concierge

$200 /month

+ $1,500 one-time setup

For brands $50k–$200k ARR

AI chatbot on website + WhatsApp + Instagram
Order tracking + FAQ automation
Cart-abandonment recovery
Multilingual support
Email support, weekly reports

Get Started

Real Brands. Real Numbers.

Early engagement metrics from pilot deployments. Newer case studies replace these as we close them.

Aurora Skincare

Premium Skincare D2C

63% fewer tickets in 30 days

Aurora reduced support load from 340 tickets/week to 125/week while CSAT climbed to 4.7/5.

It's like hiring three senior support reps who never sleep — and actually upsell.

Verde Roast Co.

Specialty Coffee D2C

17% abandoned carts recovered

WhatsApp recovery sequence brought back ~₹4.1L/month in previously lost revenue across two SKUs.

We thought our cart was just leaky. Turns out it was unanswered DMs.

Nuru Modest

Modest Fashion (UAE)

21% lift in conversion (90d)

Arabic + English AI concierge handled product discovery on Instagram, lifting site conversion from 1.4% to 1.7%.

The agent answered sizing questions in Arabic better than half our team.

Why us

Why D2C Brands Choose SmartGenesis.

We're not a horizontal AI agency dabbling in commerce. D2C is the only thing we do.

🎯

D2C-Only Focus

We don't do real estate. We don't do healthcare. We obsess over D2C — Shopify, WhatsApp, Instagram, returns, inventory. Your problems are the only ones we solve.

⚡

Live in 21 Days

Most AI agencies quote 8–12 weeks. We ship in 3. Our team uses cutting-edge AI development tools internally — you get the speed advantage.

🌍

Global-Ready

Built for the global market with WhatsApp commerce, GST workflows, and Indian languages native. Works just as well for brands in UAE, Singapore, and the US.

📊

Outcome-Priced

We charge for results — tickets resolved, carts recovered, hours saved. Not hours billed. If we don't move the needle, you don't pay the retainer.

Tech & trust

Built on the Stack That Powers Modern AI.

Best-in-class models, your data stays yours, and a senior team that ships production AI — not demos.

OpenAI Anthropic Claude Shopify WhatsApp Business API Meta Pinecone / Weaviate n8n Twilio

Your customer data stays in your stack. We never train models on your data.

SOC 2 readiness roadmap for Scale-tier clients.

Built and maintained by a senior team of 5+ AI engineers based in Pune, India.

FAQ

The questions every founder asks.

How fast can we go live?

Most brands are live in 21 days. The Starter tier can be live in 10 days for simpler setups.

Will the AI sound like a robot?

No. We train on your brand voice — your past chat logs, marketing copy, and tone guide. Most customers can't tell they're talking to AI.

What if the AI gives a wrong answer?

Every agent has guardrails and confidence thresholds. When unsure, it hands off to a human or escalates to a specific team member you designate.

What channels do you support?

Website chat, WhatsApp Business, Instagram DMs, Email, Facebook Messenger. We add new channels for Scale-tier clients on request.

Do you replace our existing team?

No — we make them 3x more effective. AI handles repetitive work; humans handle complex situations and brand-building.

How is the data secured?

All data is encrypted in transit and at rest. We use isolated environments per client. We're not a SaaS — we deploy in your infrastructure or our dedicated environment for you.

What about my Shopify apps and existing tools?

We integrate with what you have — Klaviyo, Gorgias, Judge.me, Recharge, etc. We don't force a stack change.

Why should I choose SmartGenesis over a global agency?

We're 30–50% more affordable than US/UK agencies, deploy faster, and specialize in D2C. We don't have a portfolio of mismatched verticals diluting our expertise.

The closer

Stop Losing Revenue While You Sleep.

Book a free 15-minute Teardown. We'll audit your current setup, identify your biggest revenue leak, and tell you exactly what an AI stack would do for your brand — even if you don't work with us.

Book Your Free Teardown

100% free. No sales pitch. Just an actionable audit you can use either way.